1. What Information We Collect
We collect the information you provide when registering on the basa 18 platform. This includes your name, date of birth, mobile number, email address, and general location within Bangladesh. Limited identity verification details may also be stored for account verification purposes. This information is essential for managing your account and maintaining platform security.
When you make a deposit or withdrawal on basa 18, certain payment-related details are collected. This includes BDT transaction amounts, mobile banking numbers (bKash, Nagad, etc.), and transaction timestamps. We never store full bank account numbers or card details. All payment information is protected with industry-standard encryption.
Some technical information is also collected automatically from your device and browser. This includes IP address, browser type and version, operating system, screen resolution, and session duration. This data is used to improve platform performance and detect suspicious activity. It does not reveal any personal identity and is not used for marketing purposes.
- Account Info: name, mobile, email, date of birth
- Payment Info: BDT transactions, mobile banking numbers
- Device Info: IP address, browser, operating system
- Usage Info: session duration, game activity, preferences
- Cookies & Tracking: automated session data
2. Purpose of Data Use
Basa 18 uses collected data only for specific, legitimate purposes. Our primary purposes are creating and managing your account, processing transactions, and providing customer support. Data is also used for age verification and identity confirmation, in line with Bangladesh regulations. No one under 18 is permitted to use the platform, and your data is handled responsibly throughout this verification process.
Your data plays a key role in keeping the platform secure. We use automated monitoring to detect suspicious logins, fraudulent transactions, and unusual activity. This system protects your account from unauthorized access. If anything suspicious is detected, we will notify you immediately.
We analyze usage patterns to improve your gaming experience. By understanding which games or Sports sections interest you most, we can surface more relevant promotions and offers. This analysis is entirely internal and is never shared with third parties. basa 18 will never sell or rent your personal data.
- Account Registration & Identity Verification
- BDT Transaction Processing & Verification
- Fraud Detection & Security
- Customer Service & Technical Support
- Displaying Relevant Promotions & Offers
3. Cookies & Tracking Technologies
Basa 18 uses cookies to enhance your browsing experience on the platform. Cookies are small data files stored in your browser or device that help remember your preferences on future visits. We use three types of cookies: essential cookies (to maintain login sessions), functional cookies (to save language and preference settings), and analytical cookies (to improve the platform). We do not use third-party advertising cookies.
You have full control over all cookies except essential ones. You can disable or delete cookies through your browser settings, though doing so may limit certain platform features. We also use localStorage and session storage, which are only active during your current session. On your first visit, a cookie consent notice will appear so you can set your preferences.
For analytical purposes, we use aggregated and anonymised data that cannot be used to identify any individual. This helps us understand which pages receive the most traffic, which features are most used, and how users navigate the platform. These insights directly inform our efforts to deliver a better experience for users in Bangladesh.
4. Data Retention & Security
Basa 18 stores all your data on secured servers using industry-standard encryption. During transmission, SSL/TLS technology ensures your information cannot be intercepted by third parties. Our security team conducts regular security audits and applies the latest patches. Your password is never stored in plain text — it is always protected using one-way hashing.
How long we retain your data depends on the type of information. Data tied to active accounts is kept for as long as the account remains open. After account closure, transaction records may be retained for a defined period to meet legal obligations. After that, data is securely deleted or fully anonymized. You can request deletion of your data at the time of closing your account.
You also have a role to play in keeping your account secure. Use a strong password and never share it with anyone. If you notice any suspicious activity, report it to the basa 18 support team immediately. Avoid logging in on public networks, and make it a habit to log out when you're done browsing.
- SSL/TLS Encryption — on all transmissions
- Password Hashing — never stored in plain text
- Regular Security Audits & Updates
- Secure Data Deletion After Account Closure
5. Sharing Data with Third Parties
Basa 18 will never sell, rent, or share your personal data with third parties for marketing purposes. However, limited information may be shared in specific circumstances. For payment processing, only the data necessary to complete a transaction is shared with authorized payment gateway providers. These providers operate under strict data protection agreements with us and may not use your data for any other purpose. Local payment services in Bangladesh, including bKash and Nagad, are held to the same standard.
Where legally required, we are obligated to provide information in accordance with formal orders from competent authorities in Bangladesh. Even in such cases, we disclose only the minimum necessary and, where possible, endeavour to notify you in advance. Limited data may also be shared with security agencies for the purpose of investigating fraud or criminal activity. In all such instances, we maintain a transparent record of any data shared.
Our technical service partners (such as hosting and analytics providers) may process limited, anonymized data. Data Processing Agreements (DPAs) are in place with all such partners, ensuring they never use your information for their own purposes. Where data is transferred to servers outside Bangladesh, the same level of protection is guaranteed. We regularly review the security standards of all our third-party partners.
6. Your Rights, Policy Updates & Contact
Every basa 18 user has the right to full control over their personal data. You can view the information stored in your account, request corrections to any inaccuracies, or ask for your data to be deleted at any time. Upon receiving a deletion request, we remove all data within 30 days, except for what we are legally required to retain. You may also request a copy of your data in a commonly readable format under your data portability rights.
You also have the right to object to certain data processing activities. If you believe your information is being used beyond what you have consented to, please notify our support team immediately. We treat all such complaints with the utmost seriousness and provide a written response within 7 business days. basa 18 is fully committed to protecting your rights.
This privacy policy may be updated from time to time. Before any significant changes take effect, we will notify you in advance via your registered mobile number or email. The date of the latest revision will always be shown at the top of this page. Continued use of the platform after a policy update will be taken as acceptance of the revised terms. We recommend checking this page regularly.
For any privacy-related questions or requests, contact our support team directly. Our dedicated privacy support team can assist you in both Bengali and English. Email us at: support@basa18.biz. We typically respond within 1–3 business days, and for urgent matters we aim to reply within 24 hours.
Support@basa18.biz
Response time: 1–3 business days
7 Days a Week
Online 24 Hours
Your Data Is Safe — Play with Confidence
Basa 18 is a trusted and secure entertainment platform for players in Bangladesh. Join now knowing your data is safe, and enjoy cricket, football, and all the best games we have to offer.